Privacy Policy

Tellora Inc. (“Recall,” “we,” “us,” or “our”) operates the Recall mobile application and related services (the “Service”). This Privacy Policy describes how we collect, use, and share personal information when you use the Service, and the choices and rights you have.

We may collect:

• Account information — name, email, phone number, and authentication data
• Call data — phone numbers, call metadata, audio recordings, transcriptions, and AI-generated summaries
• Contacts — with your permission, to identify callers and display contact names
• Device and usage data — device identifiers for push notifications, app diagnostics, and general usage
• Location — coarse location or time zone where needed for telecom compliance or scheduling features

We use personal information to:

• Provide calling, recording, transcription, and memory features
• Generate summaries, follow-ups, and searchable call history
• Authenticate users and secure accounts
• Send service-related notifications
• Improve reliability, safety, and product quality
• Comply with legal obligations

We do not sell or share your personal information for cross-context behavioral advertising. We share data with service providers that help us operate the Service, such as:

• Twilio — voice calling and phone number services
• Cloud infrastructure and AI providers — hosting, transcription, and language processing
• Apple — subscription and payment processing through the App Store

We may also disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition.

Call recording laws vary by jurisdiction and some require all parties to consent. You are responsible for obtaining any consent required before recording a call. The app provides tools to help you capture and document consent. See our Terms of Service for details.

We retain personal information for as long as your account is active or as needed to provide the Service. Call recordings, transcriptions, and summaries are retained for the period associated with your plan and settings and, by default, are deleted within 90 days unless you choose to save them or a longer period is required by law. When you delete your account, we delete or de-identify your personal data within 30 days, except where we are required to retain it to comply with legal obligations, resolve disputes, or enforce agreements.

You can update account information in the app, manage notification permissions in iOS Settings, and revoke contact access at any time. Subscription management is handled through your Apple ID account settings.

You can delete your account and associated data at any time from within the app under Settings, or by emailing hello@tellora.ai.

Depending on where you live (for example, California under the CCPA/CPRA, and other U.S. states with comprehensive privacy laws), you may have the right to:

• Know and access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Receive a portable copy of your personal information
• Opt out of any sale or sharing of personal information (we do not sell or share it)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, email hello@tellora.ai. We will verify and respond to your request as required by applicable law. You may use an authorized agent where permitted.

If you are located in the European Economic Area, the United Kingdom, or elsewhere outside the United States, your information may be transferred to and processed in the United States. Where required, we rely on appropriate safeguards for such transfers. Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. To exercise these rights, contact us at hello@tellora.ai.

We use technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date.

Tellora Inc. — for privacy questions or to exercise your rights, email hello@tellora.ai.